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Terms

Short and in plain words: what you pay when, what happens if someone withdraws, and what is yours when we are done. Questions? Write to hei@itvenn.no.

Last updated 27 October 2026.

  1. 01

    Who the agreement covers

    The agreement is between ITvenn (Stavanger, Norway, “we”) and the customer sending the request. The terms cover website and online store packages, add-ons, monthly plans, consulting products and booked calls.

    A package request binds us only once we approve it. It binds the customer once the deposit is charged.

  2. 02

    Price and payment for packages

    Packages have a fixed price ex. VAT. The price is stated in a personal offer valid for 30 days. On request, 50 % of the price incl. VAT is reserved on the card. The amount is charged only when we approve the request. If we decline, the reservation is released at no cost.

    The rest of the price and the setup of chosen add-ons are invoiced when the site is delivered. The invoice is due in 14 days and is paid by card through the invoice link, or by bank transfer by agreement. Late payment accrues statutory interest.

    All payments are processed by Stripe. We never store card numbers.

  3. 03

    Monthly plans

    Maintenance and AI assistants are optional monthly plans. They start when the site launches, are paid monthly in advance and charged to the card used for the deposit, or invoiced monthly if no card is saved.

    No lock-in. Cancellation takes effect from the next period and is sent to hei@itvenn.no. A started period is not refunded. Price changes are announced at least 30 days ahead.

  4. 04

    Cancellation and refunds

    If the customer withdraws the request before we approve it, it costs nothing.

    If the customer withdraws after the deposit is charged, we refund the deposit minus the payment fee kept by the payment provider. The fee is carried by the customer, not by us. If work beyond the kick-off has been delivered, documented work may be deducted by agreement.

    We may end a project if the customer does not provide content or feedback within a reasonable time after a written reminder. Work done is then invoiced.

  5. 05

    Consulting and booked calls

    Calls of 15, 30 and 60 minutes are paid at booking. Rescheduling up to 24 hours before is free, and cancelling up to 24 hours before refunds the amount minus the payment fee. Cancelling later than 24 hours before, or not showing up, is not refunded. A help session can be extended by 15 minutes for a separate fee paid at booking.

    The 60-minute business consultation is credited in full against a package, add-on or consulting product ordered within 30 days of the call. The credit is deducted from the package price before the deposit is calculated, is not paid out in cash and cannot be transferred.

    Fixed-price consulting products are invoiced after delivery with 14 days to pay. A mapping is credited against an automation or AI delivery ordered within 30 days.

  6. 06

    Delivery and the customer's part

    We deliver in weekly steps on a test link. The customer provides text, images, access and feedback by the agreed dates; delays on the customer's side move the delivery accordingly.

    Third-party services such as domain, hosting, payments, e-mail and calendar are set up in the customer's name and billed by the provider directly. We are not liable for downtime or changes at these providers.

  7. 07

    Ownership

    Source code, content and all accounts belong to the customer once the final invoice is paid. Until then the customer has a right of use on the test link.

    We may show the project as a reference on our website with name and screenshot unless the customer asks otherwise.

  8. 08

    Liability

    Our liability for defects is limited to what the customer paid for the delivery in question. We are not liable for indirect loss such as lost revenue.

    AI assistants answer from the information the customer provides. The customer is responsible for that content and for informing their own customers about the use.

  9. 09

    Consumers, privacy and disputes

    If you buy as a private person, the Norwegian right of withdrawal applies. It lapses for services delivered, or started with your consent, before the period expired.

    Processing of personal data is described in the privacy policy at itvenn.no/en/privacy.

    Norwegian law applies. Disputes are settled amicably, otherwise at Sør-Rogaland District Court.